Returns & Exchange

What should I do if there is a defect in the item?

Please kindly contact us here and we will rectify the issue the soonest.

What should I do if I receive an incorrect item?

Please kindly contact us here and we will rectify the issue the soonest.

What should I do if I am missing an item upon delivery?

We are sorry for the inconvenience caused, please kindly contact us here as we will rectify the issue the soonest.

Do you accept returns?

We apologize that returns are strictly not allowed for change of designs.  All returns are applicable for size exchange & return need to be confirm/completed within 7 days from the day you received the parcel. No extension will be given.

Why hasn’t my return/refund been completed yet?

Seira Elves team need 2-7 working days to process all requests and we seek your understanding while we verify if the return/refund is approved.

Can I return items I’ve bought with a gift voucher?

Items bought with gift vouchers can be exchange. If you’ve received a defective item or would like to do a sizing exchange, contact us here with your order number within 7 working days of receiving the item(s) and our team will advise if a return/exchange is applicable.

I returned an item and it was incorrectly refunded or replaced.

Please contact us here and we will rectify the issue the soonest. We apologize for any mishandling of the orders.

Do you refund postage fees if I return something?

Postage fees for defective items will be reimbursed.

Postage fees for size exchange/item returns will not be reimbursed.

I’ve bought a gift voucher; can I cancel or return it?

Gift cards are non-exchangeable and non-refundable.