Shipping and Tracking

What delivery options do you offer?

  1. Courier Service (2-5 working days) via Ninja Van (https://www.ninjavan.co/en-sg/tracking)
  2. Self Collection at our Shop – Read here for more!

Take note: Seira Elves will not be liable for any incorrect address provided. Additional cost required for re-delivery will be borne by customer.

How long do you take to ship my purchases out?

Seira Elves will need 2-4 working days to prepare the item and delivery to the courier team. Afterwhich, the courier team will need 1-3 working days to dispatch the item.

Can I have my parcel redirected to a different address?

We are unable to amend an order once it has been placed. A change of sizing, colour, adding or removing items, combining of orders, changing of billing or shipping address is not prohibited upon checking out.

Can I choose a specific time or day for my delivery or any special request for delivery?

You can state on the remarks upon checking out however we cannot guarantee if the courier team can fulfil the requirements.

Is there a guarantee date which I can receive my order?

Unfortunately we are unable to guarantee a delivery date. We are only able to do a estimation based on the following:

Seira Elves will need 2-4 working days to prepare the item and delivery to the courier team. Afterwhich, the courier team will need 1-3 working days to dispatch the item.

What happens if an incorrect/invalid address is provided for the delivery?

The parcel will be directed back to our office by the courier team. We will proceed to contact you for a new delivery address however a top up will be required for the second attempt of delivery. Please kindly ensure all details are accurate upon checking out.

How long will my purchases take to be ready for self collection at the shop?

The items purchased from the website will need 2-3 working days for the items to be delivered to the shop before self collection is made available to the customer.

How will I be notified if my parcels are ready for collection?

An order completion email will be sent out to you once the purchases have been prepared in the shop for collection. For more info, kindly click here for more.