Help

How to Shop

To make a purchase, simply add the item(s) to your cart. Do ensure that the correct size/color are selected, as no changes will be allowed upon check out.

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You will be able to see on the top right hand side that the item has been added to your bag.

When you have completed browsing the site and ready to made payment, click on (“THE AMOUNT” EG. $32.90)

You will be brought to the a CHECK OUT CART PAGE to select:

  • APPLY COUPON / DISCOUNT CODE (if applicable)
  • To SELECT MAILING METHOD
  • After selecting mailing option / apply discount code kindly PROCEED TO CHECKOUT.

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You will be brought to billing information / payment page after you proceed to checkout as shown below:

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  1. Kindly filled up your Billing details / Shipping information
  2. The Order total will be reflected in the page
  3. Kindly select the your mode of payment (Bank Transfer / Paypal – Link to a paypal payment page)
  4. Accept the terms and condition
  5. PLACE ORDER

After placing order, it will lead you to a confirmation page:

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  1. You will have your order reference number
  2. An email will be sent to you in the next 5-10min for your order confirmation. Kindly made your payment within the next 24 hours and 1 hour for PayPal.

 

Technical Issues

I’m having trouble accessing your website. What should I do?

Firstly, you may need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us.

On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’. Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

If you’re still having problems, please contact us here

I’m having trouble signing into my account.

Please contact us here and we’ll check on your account.

What should I do if I’m having problems with your mobile site?

Most technical issues can be resolved by clearing your browser’s cache and cookies. If you’re not sure how to clear your mobile browser’s cache and cookies, please see below: iOS – Safari

If you’re using Safari on an iOS device, press the Home button and go to Settings. You’ll see Safari listed with some other apps. Simply select Safari and then select ‘Clear History’ and ‘Clear Cookies and Data’.

Once you’ve done this, simply open up Safari again and go to our website. iOS – Chrome

If you’re using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other).  Select ‘Settings’ and then ‘Privacy’ on the next screen. You’ll then see the options to clear your cache and cookies.

Once you’ve done this, simply close and reopen Chrome again and go to our website. Android

If you’re using an Android device, then with your browser open, press the Menu button. Select ‘Clear Browsing Data’ and then ‘Privacy’ on the next screen. You’ll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button

What can I do if I’m not receiving emails from Seira Elves?

There may be a number of reasons why you’re not getting these from us.

Your email software may be marking our emails as junk mail. To stop this from happening, please add sales@seiraelves.com and enquiries@seiraelves.com to your email address book.

Make sure you typed in the correct email address when you signed up with us. Just sign in to your account to check this.

If after this you’re still having trouble, contact us here, giving as much detail as you can about the issue and we will try our best to help.