FAQ - Returns and Exchanges
Q: What should I do if there is a defect in the item?
Please kindly contact us here and we will rectify the issue the soonest.
Q: What should I do if I receive an incorrect item?
Please kindly contact us here and we will rectify the issue the soonest.
Q: What should I do if I am missing an item upon delivery?
We are sorry for the inconvenience caused, please kindly contact us here as we will rectify the issue the soonest.
Q: Do you accept returns?
We apologise that returns are strictly not allowed for change of designs. All returns are applicable for size exchange & return need to be confirm/completed within 7 days from the day you received the parcel. No extension will be given.
Q: Why hasn’t my return/refund been completed yet?
Seira Elves team need 2-7 working days to process all requests and we seek your understanding while we verify if the return/refund is approved.
Q: Can I return items I’ve bought with a gift voucher?
Items bought with gift vouchers can be exchange. If you’ve received a defective item or would like to do a sizing exchange, contact us here with your order number within 7 working days of receiving the item(s) and our team will advise if a return/exchange is applicable.
Q: I returned an item and it was incorrectly refunded or replaced.
Please contact us here and we will rectify the issue the soonest. We apologise for any mishandling of the orders.
Q: Do you refund postage fees if I return something?
Postage fees for defective items only will be reimbursed.
Postage fees for size exchange/item returns will not be reimbursed.
Q: I’ve bought a gift voucher; can I cancel or return it?
Gift cards are non-exchangeable and non-refundable.