FAQ - Shopping

   

   

Q: If there is a missing item, what should I do?

Please kindly ensure items purchased are as listed in the email. For any discrepancies, please contact us here

Q: How do I check my order status?

An order email form will be sent to your email account after payment has been made. You may check your order status from the email. 

 

Q: Can I amend my order?

We are unable to amend an order once it has been placed. A change of sizing, colour, adding or removing items, combining of orders, changing of billing or shipping address is not prohibited upon checking out.

Q: Can I cancel my order?

We are unable to cancel an order once it has been placed.

Q: Can I get a refund if the price has changes since I ordered it?

As an established online retailer in Singapore, our prices change accordingly to the current trends, inventory as well as demands from our customers. We are unable to provide a refund for the difference in price.

Q: Is my item secured upon adding it into the cart?

Only items that are being cart out with successful payment are securely yours. Adding of items in the cart does not guarantee the availability of it upon checking out.