Self Collection

Self Collection is available for orders made on our website at the following address:

Terms & Conditions

• All purchases to be collected from store within 14 working days from the date of order completion email
• To avoid disappointment, refrain from collecting the items before the order completion email
• A failure of collection after 14 working days will result in the items being sent back to our main office. A top up of courier charges is required for the shoes to be delivered to you
• Items will be disposed after 20 working days if we fail to receive any response from the customers without any refund

Exchange for Self-Collected Purchases

• In the event that the shoes do not fit, an exchange can be done in our storefront with stocks subject to availability
• The exchanged items will only be applicable for sizing misfits. A change of design is not applicable.
• In the event if the alternative sizing is unavailable, customers can choose to exchange for another design of an equal value
• A top up will be required if the exchanged pair is of a higher value however a refund is not allowed if the exchanged pair is of a lower value
• Exchanges are subject to stock availability and Seira Elves reserve the right to do an exchange with a similar value, same design of a different color, or refunding you via online-store credit with a 365 days validity
• All top ups will be made via PayNow at our storefront