4

Online Purchases

All returns are to be made within 7 working days from the date of receiving your order

  • Return is only applicable if items received are defective
  • Return is only applicable if items received are the wrong items sent
  • Please make sure the item(s) hasn’t been used and is in the original condition with original packing, tags and tickets attached
  • Gift cards purchased cannot be returned
  • Refunds of returned item(s) will be via our online store credit with a 365 days validity

We apologize for all defective and wrong items sent, please kindly email us using the contact form with pictures attached for verification purpose.

How do I return the items?

Option 1: Return via mailing

  • shipping cost to be borne by customer
  • shipping with tracking number to be encouraged, Seira Elves will not be liable for any loss of returned parcel

Option 2: Return via drop off @ Store

  • Appointment to be made with our team prior to dropping off of the return item(s)

For Option 1 and 2: all items are to be returned to the following address

Seira Elves Singapore

1015 Geylang East Ave 3

#01-133

Singapore (389730)

Exchange policy

  • Exchanges are to be informed within 7 working days from the date of receiving your order
  • Exchange is not applicable for a change of design or colour of the item(s)
  • Exchange is not applicable due to a colour differentiation from the product image due to lighting or computer calibration
  • Exchange is not application due to an accessory placement e.g. ribbons or tassels mispositioning
  • Exchange is only applicable for products purchase on our website www.seiraelves.com
  • Exchange is applicable for sizing issue i.e. product do not fit and a change of size is required
  • Exchange is applicable for defective items
  • Exchange is applicable for item(s) purchased used by a gift voucher
  • Exchanges are subject to stock availability and Seira Elves reserve the right to do an exchange with a similar value, same design of a different color, or refunding you via online-store credit with a 365 days validity
  • Courier fees will be refunded for items of defective item(s) only.

How do I arrange for an exchange?

Upon verification and confirmation from Seira Elves Team of the exchange, following are the 2 options for exchanging the item

Option 1: Return via mailing

  • shipping cost to our location is to be borne by the customer
  • shipping with tracking number to be encouraged, Seira Elves will not be liable for any loss of returned parcel
  • Seira Elves will mail out the exchanged item to you upon receiving the purchased item

Option 2: Return via drop off @ Store

  • Appointment to be made with our team prior to dropping off of the return item(s)
  • To avoid disappointment and a wasted trip, do allow Seira Elves Team to confirm the date, timing, product for exchange before heading down to the store.

For Option 1 and 2: all items are to be returned to the following address

Seira Elves Singapore

1015 Geylang East Ave 3

#01-133

Singapore (389730)

Terms & Conditions

  • Seira Elves reserves all rights to inspect the condition of the item(s) before processing any returns, refunds or exchanges
  • Seira Elves shall not consider any incidental marks and/or composition variances of the material as a manufacturing defect
  • Seira Elves shall not accept any item(s) which was purchased more than 90 days from the date of receiving the item of any reason
  • Seira Elves shall not be responsible for any damage of the item(s) caused by inappropriate use of the user or wear and tear
  • Seira Elves Singapore’s decisions on Returns are final

Store Purchases

We are sorry that currently we are unable to except any refund or exchange for purchases made in our store.