Self Collection

Self Collection is available for orders made on our website at the following address:

Seira Elves Singapore

1015 Geylang East Ave 3

#01-133

Singapore (389730)

Operational Hours:

Mon, Thurs: 11am-3pm

Tuesday: 6pm – 9pm

Friday: 11am-3pm, 6pm-9pm

Saturday: 11am-3pm

Sunday: 11am-5pm

Wednesday: Closed

 

An order completion email from us would meant that the shoes has been prepared for collection in our store.

Self Collection Order Status

Terms & Conditions

  • All purchases to be collected from store within 7 working days from the date of order completion email
  • To avoid disappointment, refrain from collecting the items before the order completion email
  • A failure of collection after 7 working days will result in the items being sent back to our main office. A top up of courier charges is required for the shoes to be delivered to you
  • Items will be disposed after 20 working days if we fail to receive any response from the customers without any refund

Exchange for Self-Collected Purchases

  • In the event that the shoes do not fit, an exchange can be done in our storefront with stocks subject to availability
  • The exchanged items will only be applicable for sizing misfits. A change of design is not applicable.
  • In the event if the alternative sizing is unavailable, customers can choose to exchange for another design of an equal value
  • A top up will be required if the exchanged pair is of a higher value however a refund is not allowed if the exchanged pair is of a lower value
  • Exchanges are subject to stock availability and Seira Elves reserve the right to do an exchange with a similar value, same design of a different color, or refunding you via online-store credit with a 365 days validity
  • All top ups will be made via PayNow at our storefront