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Mode of Shipping

Courier via Ninjavan (2-5 working days)

 

Shipping charges

Shipping Charges

  • Parcels to be dispatched out by our external courier team within 2-4 working days
  • Working days means Monday to Friday, do not include weekends or public holidays
  • Courier team will need 1-3 working days to deliver items to you
  • No cancellation or amendments of orders once order has been placed on our website
  • Specific time and date for delivery is subject to the courier’s arrangement and Seira Elves shall not be responsible for any discrepancies of delivery schedule

Delivery Failure

Delivery charges include a one-time delivery to the delivery address per order. Incorrect or non-existent delivery address will cause extra delivery charges borne by the customer.

Order Status

You may view your order status in ‘Orders’ under ‘My Account’ page upon logging in

Order Status

Order Tracking

Once your order has been shipped, you will receive an order completion from us stating that the order has been delivered. Our courier team NinjaVan will be sending you a notification via email stating that your order has been picked up, tracking number and delivery date. NinjaVan will take 1-3 working days to deliver the order to you.

You may kindly track your parcel with the given tracking number here.